Interview and Onboard Adult Literacy Students

Organisation:
Adult Literacy Rural Trust (Rural Youth & Adult Literacy)
Category:
Business Support
Hours:
Both/Flexible
Location:
Home Based

Any new students are usually quite anxious after taking this first step to contact us and that's where you come in. As a first point of contact your role is to be kind, patient and most importantly put them at ease. Our students range from teenagers to adults and it is important that you feel comfortable as well, so if you have a preference as to which group you work alongside, let us know.

Interviewing students is a two-step process. It is important to complete student interviews quickly, the reason why we are building our team of interviewers

The first call is to:

  • fill out the student interview form and chat,
  • build rapport, get information that will assist us in matching their needs with an appropriate volunteer literacy coach and make them feel relaxed about the whole process.

The second call is to maintain a running record once the student has received the reading material in the mail and includes:

  • new student details are posted on our noticeboard
  • feel free to put your hand up if you feel comfortable in becoming that student's coach
  • If you are available to help that student, put your hand up!
  • Running progress with that student is additionally posted on the noticeboard e.g. contacted, first interview conducted etc.

In our effort to make this as seamless as possible for you, we will provide a phone app so that interview calls won't cost you anything. Messaging with the team is done via Slack, which is similar to WhatsApp/Facebook Messenger.

This is a profoundly fulfilling role. One of our interviewers told us they quickly became interested in the back stories of new learners and how they had slipped through the education system for many different reasons. They realised they enjoyed the interactions and conversations they had with them along the way. This could be you! Contact us now.

Requirements:
  • Someone with primary teaching or adult literacy training is a bonus, but not essential
  • Experience with maintaining running records would be helpful
  • Basic skills with technology – able to use Zoom and our messaging service, Slack. (If you can use Facebook Messenger or WhatsApp, you will have no trouble with Slack.)
  • Warm, relaxed and friendly approach.
  • Excellent interpersonal skills and communication
  • Reliable and committed
  • Quick to respond to the task
  • Good confident telephone manner.
  • Good understanding and pronunciation of English.

A Police background check is required for this role.

Time commitment:

Flexible hours. Each call takes around an hour.
While this role is a hopefully a long-term commitment, bringing stability to our team of volunteers, feel free to talk to us about your availability.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1629

Apply for this role:

Address: *

Demographic information:
Used anonymously for statistics to demonstrate our impact to funders.
Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.

Back to all roles